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August 21, 2009
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Program Management
Home   >   About Us   >   What Makes Us Different   >   Program Management
A Single Point Of Contact

Summit Health provides an experienced program manager to serve as the single point of contact for each client. This Program Manager works seamlessly with our national network of staff and vendors to deliver high quality programs.

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Our program managers are readily available to our clients to ensure the success of their programs. Key responsibilities of program managers include:

  1. Designing programs to meet client requirements
  2. Working with each site to schedule date and time and forecast participation
  3. Working with each site to design and roll out program promotion
  4. Communicating site requirements and educating site coordinators about program
  5. Managing program activity and monitoring quality
  6. Communicating program status to client and providing reports
  7. Conducting program debrief with client

Designing Programs to Meet Client’s Requirements
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Our program managers work with clients to understand their unique needs and desired outcomes. With this understanding, program managers design programs that will meet client needs. Customization usually includes:

  • Types of health screenings (e.g. cholesterol) and method (e.g. finger stick or venipuncture)
  • Marketing campaign to promote program to employees
  • Customization of informed consent form
  • Data to be collected
  • Dates and times for clinics
  • Transmission of data to third parties

Working with Each Site to Schedule Date and Time and Forecast Participation
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The program manager contacts each client site to schedule a convenient date and time for the clinic. For sites with multiple shifts, the program manager will work to schedule times that will accommodate all shifts. Each client’s site coordinator will receive a confirmation document once the clinic date and forecast is finalized.

Working with Each Site to Design and Roll Out Program Promotion
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After clinic dates and times are established, the program manager educates the client site coordinator about the program, and provides a Frequently Asked Questions (FAQ) document to address employee questions.

The program manager works with the client site coordinator to design the campaign that will be used to promote the clinic to employees.

The program manager provides the client site coordinator with a manual that explains program procedures, logistical and set up requirements, copies of forms to be used at the clinic, and information on the online appointment system.

Managing Program Activity and Monitoring Quality
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The program manager monitors quality by contacting the client site coordinator and the Summit Health team leader on the day of the clinic. If any improvement opportunities are identified, the program manager implements the enhancements immediately and incorporates them into future clinics.

Communicating Program Status to Client and Providing Reports
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The program manager updates the client on the status of each clinic including participation forecasts, and results for completed clinics.

At the end of the clinic, the program manager provides an aggregate and satisfaction survey report.

Conducting Program Debrief with Client
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Summit Health’s Program Manager makes necessary adjustments as the program progresses. At the end of the program, a debrief session is held with the client to review feedback on the program and identify opportunity areas for improvement. Below is an overview of the process:

  1. Collect feedback from
    a. Client site coordinator
    b. Summit Health local staffing managers
    c. Summit Health account executive and program manager
  2. Identify areas for program improvements
  3. Discuss and share feedback in daily conference calls
  4. Incorporate action items into future events
  5. Update procedures manual
  6. Communicate target action items to client

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