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Last Updated: May 18, 2021

Summit Health continues to offer access to patients needing care both related and non-related to COVID-19. We’re keeping our facilities safe to provide essential preventive care, chronic care, and acute care by continuing to do things in a proactive and thoughtful way to ensure the safety and well-being of our patients and health care teams.

We have a triage protocol to direct patients to the appropriate point of care. Those with potential active COVID-19 infection will be evaluated in dedicated areas such as our Urgent Cares and Pediatric Illness Clinics, so patients with other medical needs can be seen safely in our offices and other clinical spaces.

What is Summit Health doing to keep me safe at my next in-office visit?

For the safety and well-being of our patients and in-office teams, we are reinforcing best practices and careful considerations at all our facilities, including the below:

  • Mandatory use of masks by everyone on our premises
  • Appropriate personal protective equipment for our team members and physicians
  • Rigorous cleaning and disinfecting of all areas
  • Social- and physical-distancing measures
    • Minimal time spent in waiting areas
    • Chairs spaced at least six feet apart
    • Low patient volumes
    • Restriction of visitors (unless medically necessary)
    • Expanded Saturday hours for your convenience and safety

Is it safer to postpone an office visit until the pandemic is over?

We understand you may be hesitant to seek in-person care at this time. However, the dangers of undetected medical conditions and chronic disease may put you at even greater risk. We’ve put careful precautions and protocols in place to ensure a safe in-office visit for essential care.

The one time it is better to avoid coming to the office is if you think you may have active symptoms of COVID-19. In this case, please visit one of our Summit Health or CityMD urgent care locations.

What are your visitation guidelines?

For the safety of our patients and team members, we are only allowing patients into our facilities. No visitors are allowed except for persons accompanying pediatric patients under the age of 18 or adult patients when medically necessary. We encourage our patients to have their loved ones join the visit either by phone or video call if that is of benefit.

What are your mask guidelines?

Despite easing of mask restrictions in the community setting, the CDC still recommends masks in a health care setting. Summit Health will continue its universal masking protocols to protect our patients with medical conditions that make them more vulnerable to infections. Therefore, all patients, employees, and visitors must wear a mask or face covering at all times while on Summit Health premises, including sidewalks and parking lots.

Acceptable masks:

  • cloth mask
  • surgical mask
  • dust mask
  • N95 mask without vent

Unacceptable masks:

  • masks with vent or exhalation valve, which allow unfiltered exhaled air to escape
  • gaiter masks
  • bandanas
  • masks that do not fully cover the nose and mouth or that do not fit well

Are all Summit Health locations open?

All Summit Health locations are open. However, Summit Health physicians and providers are seeing patients with reduced schedules to accommodate social and physical distancing among patients. For a list locations or to book an appointment, visit our locations page or call 908-273-4300. 

Are you still offering telemedicine?

We continue to maximize our telemedicine platforms for care that can be accomplished virtually. Call your provider, reach out by portal message, or call us at 908-273-4300 to determine which type of virtual visit will work best to meet your needs.