Insurance & Billing
When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan. We’ll also verify your insurance information and eligibility before your appointment. We accept most insurance plans.
You’ll be prompted to add your insurance information when you schedule an appointment or request virtual urgent care.
Your insurance plan determines your copay. Check with your insurance provider for your specific copay rates.
When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan.
Your upcoming appointments are listed on the Home tab—select the appointment you’d like to cancel from that list. Select “Cancel this appointment” on the next page and verify your cancellation when prompted. To reschedule an appointment, follow the cancellation instructions above before booking a new appointment.
No worries—just make a new appointment if this happens. If your appointment date and/or time are no longer available, choose another time that’s convenient for you.
Please call Summit Health at 908-273-4300 if you’d like to make an appointment for a dependent or if you’re a caregiver.
Yes, virtual urgent care visits are available on demand. Select “Get virtual urgent care” from the Home tab, and follow the prompts to schedule with a provider. Virtual urgent care visits are available for patients 18 and older. We’re working to expand our services so you can see your Summit Health primary care provider or specialist virtually.
Anyone 18 or older who creates an account in the My Summit Health app can initiate a virtual urgent care visit. Only the account holder can receive virtual urgent care. Minors, dependents, guests and individuals without their own account are not eligible to receive virtual urgent care.
You can use this service 24/7, 365 days a year.
Yes, they can join your virtual urgent care visit, but only as a guest and not to receive care themselves. Once you join the virtual urgent care visit you’ll be able to invite guests by providing their email address, and they’ll be sent a link to join.
You’ll receive care from a Summit Health board-certified physician, licensed nurse practitioner or physician assistant. You’ll also have the option of selecting a non-Summit Health provider if a Summit Health provider is not available.
Your insurance plan determines your copay. Check with your insurance provider for specific copay rates. You’ll be prompted to provide your insurance information prior to your visit. We’ll verify your insurance and let you know how much you owe, if anything, prior to the start of your visit.
If you do not see your insurance listed in our drop-down menu, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.
You’ll need a tablet or mobile device with a good internet connection, camera and microphone. We also encourage testing your setup in advance of your virtual visit.
Anywhere in the United States. Provide your location, and we’ll connect you with a provider in the state you’re in at the time of your visit. Due to regulations, you must be in the same state as your provider at the time of your virtual urgent care visit.
We don’t want to keep you waiting, so you can request to receive a text message when your provider joins your virtual visit.
Prior to your visit, you’ll be asked to provide a phone number in case this happens. If you get disconnected, you’ll be prompted to reconnect. If you’re unable to reconnect, we’ll call the phone number you provided.
Yes, our providers can write a prescription in accordance with federal and state laws and when medically appropriate. As with an in-person visit, the prescription will be sent to your preferred pharmacy.
Our Aftercare team will ensure you have information for any follow-up care needed after your virtual urgent care visit, or if you need to be seen in person immediately. If you have questions about follow-up care, please contact our Aftercare team at 844-824-8963.
Yes. If you need language or ASL interpreter services, please call Aftercare at 844-824-8963.
We can address many concerns including cough, congestion, ear pain, sore throat, painful or frequent urination, and medication refills. In the event you need to visit a CityMD for a test or exam, the doctors there will have access to your virtual urgent care records. Some symptoms are best treated at a CityMD location near you, including abdominal pain, broken bones and chest pain. If you’re having a medical emergency, please call 911.
Open the My Summit Health app and click “Sign up” at the bottom of your screen. Follow the prompts to enter and verify personal information, and to create your password. The My Summit Health app is available for patients 18 and older.
You must be 18 years or older to create an account in the My Summit Health app.
If you’re a caregiver or have a dependent, and you are authorized to manage that person’s care, open the My Summit Health app and click “Sign up now” at the bottom of your screen. Follow the prompts to enter and verify that person’s personal information, and to create their password. The My Summit Health app is available for patients 18 and older.
Not at this time. You’ll need to log in separately for each account you’re authorized to access.
Select the “My account” tab and then “Account settings” to make these updates.
Select the “My Account” tab and then “Personal info” to view your personal information in the app. For your security, we limit some of the personal information you can update in the app. One of our team members will be happy to help you update restricted information at your next appointment. You can also feel free to contact our call center at 908-273-4300.
No. Your My Summit Health account is separate from your Athena Portal Account. Once inside the My Summit Health app, you must sign up and create a My Summit Health account to begin using the app.
Select the “My health” tab to view your test results.
If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 844-824-8963 for questions about your results.
At this time, you can receive messages from select telehealth providers, as well as send messages to these providers after you’ve completed a visit. We’re working to expand this feature to serve you better in the future.
Unfortunately, we’re unable to process prescription requests in the app, unless during a virtual urgent care visit. Log in to the Summit Health Patient Portal or call your provider’s office to make prescription requests.
Yes. CityMD is part of the Summit Health network.
Yes. All of the providers working at CityMD are part of the Summit Health family.
No. Just walk in when you need us.
You’ll need a valid photo ID and insurance card, if you have insurance. When you visit, you'll complete a short registration form and then be seen by one of our providers.
You don’t need an appointment to visit a CityMD. Just walk in when you need us.
CityMD is a walk-in-only urgent care clinic. We don’t take appointments—just walk in when you need us.
Read our “Know Where to Go” guide to help you determine where to seek treatment, and if you are experiencing an emergency, please call 911.
We take most Commercial, Managed Medicare, and Managed Medicaid insurance plans. To see a full list of insurance plans we accept, see our website. If you can't find your insurance on our list or have questions, call us at 844-824-8963 or give your local CityMD a call, and we'll provide coverage answers fast.