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Updated: February 11, 2022

Most commonly asked questions

No, to use My Summit Health you’ll need to create a new account instead of logging in with your CityMD app or Patient Portal credentials. When you open the My Summit Health app just follow these steps:

Tap the “Sign up/Log in” button.

Tap the link “Sign up now,” which appears at the bottom of the screen.

Follow the prompts to create your account.

Not at this time.  My Summit Health is currently available for patients 18 years and over. We are working to expand our services to allow for caregiver access in the near future.  In the meantime, rapid COVID test results will be sent via automated email to the email address on file.  All other results will be relayed by the provider’s office if your child is a Summit Health patient, or the Aftercare department if your child is a CityMD patient.   

 

Lab results are available in the My Summit Health app for patients 18 and over.  Go to the “My health” tab and select “Results.”  Click on the test name/date from the list.  To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.

If you do not see your results, they may not be available yet.  CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results.  If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.

Insurance & Billing

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan. We’ll also verify your insurance information and eligibility before your appointment. We accept most insurance plans.

You’ll be prompted to add your insurance information when you schedule an appointment or request virtual urgent care.

Your insurance plan determines your copay. Check with your insurance provider for your specific copay rates.

If you have questions about your Summit Health bill, call 908-790-6500 or email us at billing@summithealth.com.  If you have CityMD billing or insurance questions, call 516-783-4600.

Appointments

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan.

Yes, if you make a virtual care appointment with your primary or specialty care provider, you may have a virtual visit on My Summit Health.  To join a scheduled visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit. For virtual urgent care, select “Get virtual urgent care” from the home tab, and follow the prompts to start a visit immediately with a provider.

 

Your upcoming appointments are listed on the Home tab—select the appointment you’d like to cancel from that list. Select “Cancel this appointment” on the next page and verify your cancellation when prompted. To reschedule an appointment, follow the cancellation instructions above before booking a new appointment.

No worries—just make a new appointment if this happens. If your appointment date and/or time are no longer available, choose another time that’s convenient for you.

Please call Summit Health at 908-273-4300 if you’d like to make an appointment for a dependent or if you’re a caregiver.

Yes. We offer convenient COVID-19 testing at our clinics and all our CityMD locations. Please visit https://www.citymd.com/news/covid-19-testing-update for additional information.

Virtual Care

Yes, if you make a virtual care appointment with your primary or specialty care provider, or if you need on-demand virtual urgent care, you may have a virtual visit on My Summit Health.  

To join a scheduled virtual visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit.

For virtual urgent care, select “Get virtual urgent care” from the Home tab, and follow the prompts to start a visit immediately with a provider.

Anyone 18 or older who creates an account on My Summit Health can connect to a virtual care visit. Only the account holder can receive virtual care. Minors, dependents, guests and individuals without their own account are not eligible to receive virtual care on My Summit Health.  

Yes, they can join your virtual urgent care visit, but only as a guest and not to receive care themselves. Once you join the virtual urgent care visit you’ll be able to invite guests by providing their email address, and they’ll be sent a link to join. 

You’ll need a tablet or mobile device with a good internet connection, camera and microphone. We also encourage testing your setup in advance of your virtual visit.

We don’t want to keep you waiting, so you can request to receive a text message when your provider joins your virtual visit.

Prior to your visit, you’ll be asked to provide a phone number in case this happens. If you get disconnected, you’ll be prompted to reconnect. If you’re unable to reconnect, we’ll call the phone number you provided.   

Yes, our providers can write a prescription in accordance with federal and state laws and when medically appropriate. As with an in-person visit, the prescription will be sent to your preferred pharmacy. 

You can use this service 24/7, 365 days a year. 

You’ll receive care from a Summit Health board-certified physician, licensed nurse practitioner or physician assistant. You’ll also have the option of selecting a non-Summit Health provider if a Summit Health provider is not available. 

Your insurance plan determines your copay. Check with your insurance provider for specific copay rates. You’ll be prompted to provide your insurance information prior to your visit. We’ll verify your insurance and let you know how much you owe, if anything, prior to the start of your visit. 

If you do not see your insurance listed in our drop-down menu, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.

Anywhere in the United States. Provide your location, and we’ll connect you with a provider that is credentialed in the state you’re in at the time of your visit. Due to regulations, you must see a provider credentialed in your state.

Our Aftercare team will ensure you have information for any follow-up care needed after your virtual urgent care visit, or if you need to be seen in person immediately. If you have questions about follow-up care, please contact our Aftercare team at 855-624-8963.

Yes. If you need language or ASL interpreter services, please call Aftercare at 855-624-8963. 

We can address many concerns including cough, congestion, ear pain, sore throat, painful or frequent urination, and medication refills. In the event you need to visit a CityMD for a test or exam, the doctors there will have access to your virtual urgent care records. Some symptoms are best treated at a CityMD location near you, including abdominal pain, broken bones and chest pain. If you’re having a medical emergency, please call 911.

My Account

No, to use My Summit Health you’ll need to create a new account instead of logging in with your CityMD app or patient portal credentials. When you open the My Summit Health app just follow these steps:

Tap the “Sign up/Log in” button.

Tap the link “Sign up now,” which appears at the bottom of the screen.

Follow the prompts to create your account.

You must be 18 years or older to create an account in the My Summit Health app.

No, not at this time.  My Summit Health currently is available for patients age 18 and older.  

Not at this time. You’ll need to log in separately for each account you’re authorized to access.

We’re here to help—contact our support team at AppSupport@summithealth.com.

Select the “My account” tab and then “Account settings” to make these updates.

Select the “My Account” tab and then “Personal info” to view your personal information in the app. For your security, we limit some of the personal information you can update in the app. One of our team members will be happy to help you update restricted information at your next appointment. You can also feel free to contact our call center at 908-273-4300.

My Health

Select the “My health” tab to view your test results. 

Not at this time.  My Summit Health is currently available for patients 18 years and over. We are working to expand our services to allow for caregiver access in the near future.  In the meantime, rapid and PCR COVID test results will be sent via automated email to the email address on file.  All other results will be relayed by the provider’s office if your child is a Summit Health patient, or the Aftercare department if your child is a CityMD patient.

Lab results are available in the My Summit Health app for patients 18 and over.  Go to the “My health” tab and select “Results.”  Click on the test name/date from the list.  To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.

If you do not see your results, they may not be available yet.  CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results.  If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.

If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 844-824-8963 for questions about your results.

If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 855-624-8963 for questions about your results.

Unfortunately, we’re unable to process prescription requests in the app, unless during a virtual visit. Log in to the Summit Health Patient Portal or call your provider’s office to make prescription requests.

CityMD

Yes. CityMD is part of the Summit Health network.

Yes. All of the providers working at CityMD are part of the Summit Health family.

No. Just walk in when you need us.

You’ll need a valid photo ID and insurance card, if you have insurance. When you visit, you'll complete a short registration form and then be seen by one of our providers.

You don’t need an appointment to visit a CityMD. Just walk in when you need us.

CityMD is a walk-in-only urgent care clinic. We don’t take appointments—just walk in when you need us.

Read our “Know Where to Go” guide to help you determine where to seek treatment, and if you are experiencing an emergency, please call 911.

Yes. Please visit https://www.citymd.com/news/covid-19-testing-update to learn more about COVID-19 testing offered at all our locations.

We take most Commercial, Managed Medicare, and Managed Medicaid insurance plans. To see a full list of insurance plans we accept, see our website. If you can't find your insurance on our list or have questions, call us at 844-824-8963 or give your local CityMD a call, and we'll provide coverage answers fast.