Complex Care

Living with a chronic or serious illness can feel overwhelming. Our Complex Care team is here to walk alongside you, offering compassionate, coordinated support at every step of your health journey. Led by skilled nurse practitioners, our complex care program focuses on chronic illness management, palliative care, and protecting your quality of life through diagnosis, treatment, and long-term care.

We work hand in hand with you and your primary care doctor, so you always feel informed and supported when making decisions about your health. Think of us as an added layer of care, guiding you through difficult and confusing conditions with clarity and warmth.

Here's what you can expect when you partner with our team:

• Priority access to our Complex Care nurse practitioners, plus a dedicated phone line for quick, easy scheduling.
• Longer appointments that give you plenty of time to ask questions and get answers in language you understand.
• Family discussions that keep your loved ones informed and involved.
• Symptom evaluation and treatment for concerns such as pain, fatigue, and headaches.
• Referrals to specialists whenever extra care is needed.
• Ongoing guidance to help you answer the important question, "What should I do next?"
• Frequent updates to your primary care provider and other physicians, keeping your care truly team-based.
• Coordination with case managers to connect you with community, educational, and social resources.

At your appointments, your nurse practitioner will help you understand your condition and your options. Together, you'll explore questions like:

• Why am I taking these medications, and what do they do?
• How can I make it easier to take the medications I need?
• What is causing my condition, and what can I expect in the weeks, months, or years ahead?
• Are there other treatments available, and what are their risks and benefits?
• What symptoms should I expect, and how can I manage any pain?

What makes our approach different is our commitment to you as a whole person. We provide integrated, patient-centered care in partnership with your primary care physician. As a team, we offer education, emotional support, spiritual care, and expert pain and symptom management. Most of all, we give you the time you need to set your personal goals and build a health plan that's uniquely yours.

Our Complex Care team manages a wide range of chronic and serious health conditions, always with your comfort and dignity in mind. Here are the key areas we support:

• Chronic illness management: We help you manage ongoing conditions such as heart disease, diabetes, lung disease, kidney disease, and other long-term illnesses, so you can maintain the best possible quality of life.
• Palliative and long-term care: For those facing serious illness, we provide comforting, supportive care that focuses on relief from symptoms and stress at every stage.
• Pain management: We evaluate and treat pain with thoughtful, personalized approaches, helping you stay as comfortable as possible.
• Symptom management: From fatigue and headaches to nausea and shortness of breath, we address the symptoms that affect your daily life.
• Medication management: We review your medications, explain what each one does, and help simplify your routine so it's easier to follow.
• Specialist referrals: When you need additional expertise, we connect you with trusted specialists and coordinate your care across your entire team.
• Care coordination and psychosocial support: We work with case managers, your primary care provider, and community resources to support your emotional, social, and spiritual well-being.